To drive continuous business growth, employee training is always considered the highest priority. This is because human resources are closely tied to business growth. This applies to productivity, performance, quality, reputation, and competitiveness. However, training should begin with senior personnel. Why is this the case? Let’s explore some information below:
1. The influence of senior personnel in a business.
They account for only about 10% of a company’s workforce. However, senior personnel generate 90% of the business’s profits. In other words, they are “the trump card” in the company’s development.
There is no denying that every employee in a business is important. However, finding the right collaborator within a large crowd is difficult. This person must help connect the crowd and guide it in the right direction to achieve its targets. That role can only be filled by senior personnel.
As leading recruiters and human resources consultants around the world have affirmed, the cost of searching for senior talent can be enormous if you do not know how to choose the right person. The reason is easy to identify: businesses select unsuitable candidates and have to retrain them repeatedly.
2. What should senior personnel possess?
They must clearly demonstrate outstanding qualities in people management and leadership. They are usually proficient in interpersonal communication, negotiation, analysis, and solving the company’s challenges.
Senior personnel is one of the positions requiring qualities assessed across 3 factors:
- Knowledge – extensive, in-depth professional expertise across multiple fields.
- Skills – understanding, interpersonal conduct, and psychology.
- Attitude toward life, colleagues, and the working environment.
In addition, they are people who always lead workplace trends. Therefore, they need professional knowledge and expertise, along with diverse and rich social knowledge. These are accumulated through learning and demonstrated through experience.
3. Outsource or train?
Depending on the company’s needs and level of growth, the business can decide whether to outsource or provide training internally.
Outsourcing helps businesses recruit talented people, but the salaries involved are quite high. Compatibility with the corporate culture and development strategy also presents a barrier. This can result in hiring the wrong person for the wrong position, and so on. Therefore, to find truly suitable personnel, businesses need to assess and measure compatibility. Only then can both parties reach a final decision.
Conversely, if a business trains senior personnel internally, it will have the following advantages:
- They already understand the organization, business strategy, products, and corporate culture.
- They already have relationships with colleagues.
- The business can create opportunities and an environment that support employees’ development and contribution.
- The business does not incur the high costs associated with hiring external personnel.
4. How can senior personnel be trained effectively?
Having a pool of promising talent within the company is essential. Before that, however, the business needs to determine who is suitable.
This requires long-term observation so that the business can identify who has potential. Then, through tests and assessments of employees’ suitability for the position, we can consider factors such as:
- Capabilities
- Skills
- Experience
- Attitude
- Communication,
- Situational responses,
- Delegation and decision-making
- …
Based on assessment results, training becomes easier and more effective. The business can easily identify the strengths and capabilities of promising employees. It can then provide support and training through suitable courses.
5. Measuring capabilities before training:
5.1. Identifying individual personality through Trait-map:
Trait-Map based on the results of the Big Five model. This model reflects five defining personality traits of an individual:
Openness, conscientiousness, extraversion, agreeableness, and sensitivity.
Personality has a very clear influence through psychological responses and the way situations are handled when conflict occurs. Trait-map helps you measure four basic conflict styles: (1) forcing, (2) collaborating, (3) avoiding, (4) accommodating. Identifying conflict responses helps businesses understand how employees react in different situations.
Report analysis also measures skills based on personality (collaboration, negotiation, presentation, sales capability, and leadership style). This measurement identifies strengths and weaknesses in each skill through scores. With the results, individuals gain a clearer understanding of themselves and can develop and improve. Businesses can make appropriate choices and provide suitable training.
Trait-map focuses on diagnosing personality and skills in great detail and with objectivity. It also reveals tendencies in handling situations by placing individuals in specific contexts. In particular, leadership style is measured as well. This shows which leadership styles they are strongest in, such as democratic, autocratic, or visionary leadership. The qualities required of a leader are also reflected through this personality test.
5.2. Trait-map and team measurement:
Trait-map’s main function is to support personnel restructuring and the reassessment of leadership capabilities. It also helps leaders identify promising employees. This enables businesses to provide timely training, reinforcement, and skill and capability development for suitable individuals. More deeply, leaders can promptly assess the alignment between corporate culture and individual culture. They can then make timely adjustments and filter candidates when necessary, preserving the organization’s core values.
Trait-map also supports measuring team and organizational capabilities and overall development through team reports.
Your business will soon be able to resolve the question of “whether they are the right leader“. This is made possible by the experts at VienQuest Institute, who support you in shaping your workforce, strengthening resources, and developing your business in line with its vision and mission.
Contact Quest today for consultation on capability measurement solutions!
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